Customer Terms of Business

The service provider is ELIBRI LTD., incorporated in Saint Lucia under registration number 2026-00305, with registered office at c/o ADCO Incorporated, #10 Manoel Street, Castries, Saint Lucia. References to “Elibri Broker”, “we”, “us” or “our” mean ELIBRI LTD.; “you” or “Client” means the accepted account holder.

You accept these Terms when you create a profile, click an acceptance control, submit an order, fund an account, or continue using services after an updated version is published at https://elibribroker.com. If you do not agree, do not open or use an account.

The electronic version recorded by us, together with account and server records, is evidence of the contract and activity under it. A printed signature is not required unless we specifically request one.

An applicant must have legal capacity, act for their own benefit unless an authorised representative is disclosed and approved, and reside in a jurisdiction that we accept. Corporate applicants must have valid authority and identify their controllers, beneficial owners and authorised users.

• provide complete, accurate and current onboarding information;
• complete identity, address, sanctions, source-of-funds and other checks requested by us;
• notify us promptly when submitted information changes;
• use only payment methods and accounts that we permit; and
• not create duplicate, nominee or concealed accounts to avoid controls, limits or restrictions.

We may decline an application without opening an account and, where the law permits, without giving reasons. Account availability in a country does not itself amount to a solicitation, licence statement or confirmation that the service is lawful for every person there.

Our trading service is execution-only unless a separate written agreement expressly says otherwise. Market commentary, educational content, signals, calculators, analytics and AI-generated material are general information. They do not take account of your objectives, financial position or knowledge and are not personal investment, legal or tax advice.

You decide whether, when and how to trade. You are responsible for understanding each instrument, choosing order size and leverage, monitoring open exposure, maintaining sufficient margin and obtaining independent advice when needed. We do not guarantee that any strategy, signal, copied trade or automated tool will be profitable or suitable.

A profile and each trading account are personal to the approved holder. Credentials, one-time codes and recovery channels must be kept confidential. You must use reasonable device security and notify us immediately if access may have been compromised.

Instructions authenticated with your credentials may be treated as yours until we receive and process a security notice. We may suspend access, require new authentication or cancel credentials to protect the Client, the Company or the integrity of the service.

No third party may trade, deposit, withdraw or communicate as the Client unless we have accepted the authority in a form we require. Approval of a representative does not reduce the Client’s responsibility for authorised actions.

Available instruments, contract sizes, market hours, minimum and maximum order sizes, margin rates, swaps, spreads, commissions, stop-out levels and other specifications are shown on the Website, in ElibriTrader or in the relevant product screen. Those current specifications form part of these Terms.

We may add, remove, suspend or place a close-only restriction on an instrument; alter trading hours or specifications; or change account features where market, liquidity, risk, technical, legal or commercial conditions justify it. Where practicable we will publish notice, but urgent changes may take effect immediately.

Displayed prices are based on data and liquidity available to us. They may differ from prices shown elsewhere. A chart, third-party feed or indicative quote is not by itself proof that an executable price was available for the requested size and time.

An order is a request, not a completed transaction. It becomes binding only when accepted and recorded by our trading server. Orders may be rejected, delayed, repriced or partially executed because of market closure, insufficient margin, price movement, size limits, connectivity, compliance controls, lack of liquidity or an invalid instruction.

• Market orders may execute at the next available price rather than the price visible when submitted.
• Pending orders are triggered only when the relevant server conditions are met and may execute with slippage or through a price gap.
• Stop-loss and take-profit instructions are not guaranteed execution prices.
• Cancelling or changing an order is effective only after the server confirms the change.
• We may aggregate, split, hedge, internalise or route exposure using our chosen execution arrangements.

You must check the status of every instruction. If confirmation is delayed, do not assume an order failed and submit a duplicate without first checking the account and contacting support.

A manifest error includes a price, trade, balance entry or execution that a reasonable person would recognise as materially incorrect in the circumstances, including an off-market quote, duplicated transaction, stale feed, decimal error or technical malfunction.

Where a manifest error or prohibited practice is identified, we may reconstruct the account as if the error or practice had not occurred. Measures may include correcting an execution price, cancelling an order, reversing artificial profit or loss, reopening or closing a position, correcting a balance, withholding a withdrawal while reviewing activity, or terminating affected accounts.

• latency, quote, feed or execution exploitation;
• wash, matched, circular, coordinated or risk-neutral trading designed to create artificial outcomes;
• bonus, rebate, swap, spread, commission or promotion abuse;
• use of multiple or related accounts to bypass controls;
• market manipulation, fraudulent devices or unlawful activity; and
• automation that overloads systems or is designed primarily to exploit a defect rather than obtain genuine market exposure.

A review may use device, IP, timing, funding, withdrawal, identity, behavioural and trading-pattern data. No single indicator is necessarily conclusive.

Margin is collateral, not a fee or a cap on loss. Required margin is calculated under the current instrument and account specifications. Changes in price, conversion rates, leverage or specifications may increase the requirement without a new order.

You must maintain the required margin at all times. We are not required to issue a margin call. If equity reaches or falls below an applicable stop-out level, positions may be closed automatically or manually in any order, in whole or in part. Volatile or illiquid conditions may prevent closure at the expected level.

We may reduce leverage or increase margin for particular accounts, instruments or periods, including around news, market closures, abnormal volatility, concentrated exposure or identified risk. You remain responsible for reducing positions or adding eligible funds before a change takes effect.

We accept only payment methods made available in the Client area. A credit to the trading platform may be provisional until cleared and reconciled. We may apply conversion rates, provider charges, method limits and processing rules displayed at the time of the request.

• funds should originate from a payment account held in the Client’s name unless we approve another arrangement;
• withdrawals will normally be returned to the original funding source before an alternative method is used;
• we may request ownership evidence, updated KYC information or source-of-funds documents before processing;
• open positions, negative equity, reserved margin, disputes or compliance reviews may limit the amount available; and
• third-party, anonymous and intentionally misdescribed payments may be rejected or returned.

Processing times are estimates and exclude delays caused by banks, card schemes, payment providers, blockchains, public holidays, incorrect details or mandatory review. A withdrawal is complete when we release it to the selected provider, not when the provider credits the destination.

Spreads, commissions, swaps, conversion costs, inactivity charges and other applicable amounts are shown in the relevant specification, pricing page or transaction screen. We may debit them from the relevant account when incurred.

You authorise us to correct duplicate or mistaken credits and to set off amounts you owe against balances payable to you, subject to applicable law. If an account has a negative balance, we may require payment, apply an available protection policy, or take another lawful step stated in the current account conditions.

We may communicate through the Client area, ElibriTrader, email, telephone, push notification, live chat or a notice on https://elibribroker.com. You must keep contact details current and monitor the channels linked to the account.

Electronic messages are treated as received when made available in the Client area or platform, when sent to the registered email address, or when published where these Terms allow publication. Service and security messages may be sent even when marketing preferences are disabled.

Our server logs, platform history, payment records, recordings and communications are authoritative records unless shown to be wrong. Platform time is the reference time for trading events.

We may restrict deposits or withdrawals, set an account to close-only, cancel pending orders, suspend access, close positions or terminate the relationship where necessary for security, legal compliance, risk management, suspected abuse, insolvency, false information, non-cooperation, prolonged inactivity or breach of these Terms.

You may request account closure after closing positions and settling obligations. We may retain enough funds to cover pending transactions, reversals, disputes, charges or legal holds. Provisions concerning records, confidentiality, liabilities, dispute resolution and amounts due survive termination.

An exceptional event includes natural disaster, war, civil disorder, terrorism, epidemic, labour action, government measure, sanctions event, market closure, liquidity failure, exchange or counterparty disruption, cyber incident, power or communications failure, or another circumstance outside reasonable control.

During such an event we may suspend or limit services, change hours or margin, reject instructions, close positions at a price we reasonably determine, cancel affected transactions, or take any proportionate step needed to protect the platform and clients. We are not liable for delay or non-performance caused by the event to the extent permitted by law.

Send a complaint or request for a trade review to partners@elibribroker.com. Include your full name, account number, relevant order or transaction identifiers, dates and times, the issue, supporting evidence and the outcome requested.

Raise a trading query as soon as reasonably possible after the event. Delay can make reconstruction difficult and does not extend a mandatory legal limitation period. We may request identity verification before discussing an account.

We will acknowledge and assess complaints under our internal procedure. A complaint does not suspend an undisputed payment obligation or automatically require a transaction to be reversed.

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that rule, we are not responsible for indirect, incidental, special or consequential loss; loss of opportunity, anticipated profit or data; third-party conduct; a Client’s decision; or failure of equipment, networks or payment providers outside our reasonable control.

The Client indemnifies the Company and its personnel against third-party claims and reasonable costs arising from the Client’s unlawful conduct, breach, false information, unauthorised use permitted by the Client, infringement of third-party rights or instructions that we properly followed. This does not apply to loss caused by our fraud or liability that cannot be limited.

We may update these Terms to reflect service, risk, legal, technical or commercial changes. The new version will state its effective date. Material changes may be notified through the registered contact channel or Client area. Continued use after the effective date constitutes acceptance; otherwise the Client should close positions and request account closure before that date.

These Terms and non-contractual obligations connected with them are governed by the laws of Saint Lucia, subject to any mandatory consumer protection that applies. The courts of Saint Lucia have non-exclusive jurisdiction unless mandatory law requires another forum.

If a provision is invalid, it is adjusted or severed only to the extent necessary. A delay in enforcing a right is not a waiver. The Client may not transfer the agreement without our consent; we may transfer it as part of a restructuring, business transfer or service arrangement where lawful. The English version controls over a translation unless mandatory law provides otherwise.